Kolkata: Multiple steps by Kolkata Police to try and stop the cyber and elderly citizen-related crimes have helped raise general awareness but cops still feel that there is scope to improve grievance redress mechanism so that it works on real-time basis.
At least one division – Behala – has now launched a specific police station with a WhatsApp contact number where residents of the area can seek immediate help once they fall prey to cyber or petty crime.
The police stations have earmarked a tab – to be managed by a trained cop where residents will get ready answers – where to go, what to do and how to lodge a complaint. These WhatsApp number will also help cops contact respective banks and try and intervene before cheats can remove the money from accounts and wallets.
The WhatsApp message service is being seen as an extension of the more widely known Raksha Kavach system, launched by a detective department that aims to teach citizens how to protect themselves from cyber criminals, said sources.
The Raksha Kavach programme has already reached some of the biggest complexes of the city and has been instrumental in ensuring that the residents report even those unsuccessful attempts by cyber crooks.