Kolkata: Organisations all over the globe are investing their time and money articulating the critical strategies and implementing total quality management within, in order to revive the business journey. School of Management under Techno India University, West Bengal, held a virtual Global Summit on Total Quality Management (GSTQM) in order to lead a path for post-pandemic revival on August 28 and 29.
The discussion platform was graced by the presence of global leaders and eminent personalities like Norihiko Nakajima, Managing Director and General Secretary of Union of Japanese Scientists and Engineers (JUSE), Co-Chancellor of Techno India University Prof. Manoshi Roy Chowdhury, Prof. Bhaskar Sengupta, Heriot-Watt University, Edinburg, UK & Officer of the Excellent Order of the British Empire (OBE), S J Kalokhe, President of Quality Circle Forum of India (QCFI), Prof (Dr.) Goutam Sengupta, Vice-Chancellor of Techno India University & Chairman of Quality Circle Forum of India, Kolkata Chapter and Dr. M Satish Kumar from Queen’s University, Belfast, Ireland.
According to Dr. Gagan Pareek, Associate Dean of the School of Management under Techno India University, “Management is inherently quality sensitive, as it deals with human connections and conglomeration, taking into account the intangible empathies.”
The powerful summit provided clear insight to the need and ways to implement total quality management. “Maintaining quality in every aspect of our life is very important. In order to be in business for long time, one must achieve certain quality assurance goals that are part of total quality management. Quality begins from the moment you enter the premises of an organization,” explained Co-Chancellor of Techno India University Prof. Manoshi Roy Chowdhury.
Norihiko Nakajima added, “TQM was created based on the quality control principles from the US. It helps in improving productivity and reducing the cost. TQM Has accelerated globalization in business, leading to more intensive competition & strategic response. Companies should target from product making to customer value creation.”
The discussion highlighted TQM & Blue Economy, TQM for MSME and education sectors, ways of maintaining sustainability and peace during pandemic era, artificial intelligence and quality control preparation and many more vital issues at hand.
The second day of Global Summit marked Total Quality Management Innovators Competition (TQMIC) among teams, researchers and individuals from participating companies.